Thank You for Choosing Serginos Fast Food
Thank you for choosing Serginos Fast Food. We are dedicated to serving you high-quality fast food along with exceptional customer service. Please review our Return and Refund Policy carefully to understand your rights and our procedures.
No Returns or Refunds
Due to the perishable nature of our food items, all sales are final. We do not accept returns or offer refunds for any orders once they have been delivered. We encourage you to review your order carefully before completing your purchase to ensure it meets your expectations.
Refunds for Out-of-Stock Items
In the rare event that an item you ordered becomes unavailable before preparation begins, we will notify you promptly. In such cases, you will have the following options:
- Receive a Full Refund: We will refund the total amount of your purchase to your original payment method.
- Choose an Alternative Item: If available, you may select a different item of equal value, and we will process the exchange at no additional cost.
Please contact us immediately if you receive a notification regarding an out-of-stock item.
Damaged, Incorrect, or Defective Orders
Your satisfaction is our priority. If you receive an order that is damaged, incorrect, or defective, please contact us within 1 hour of delivery. To be eligible for a replacement or refund, you must provide:
- Photographic Evidence: Clear images of the damaged, incorrect, or defective item.
- Order Details: Your order number and relevant purchase information.
Upon verification, we will:
- Replace the Item: Arrange for a replacement at no additional cost if the issue is confirmed.
- Issue a Refund: If a replacement is not feasible, process a full refund, including any applicable delivery charges.
Cancellations
If you need to cancel your order, please contact us as soon as possible:
- Before Preparation: Orders canceled before preparation begins will receive a full refund.
- After Preparation: Once an order has been prepared and dispatched for delivery, it cannot be canceled. In such cases, please refer to our Damaged, Incorrect, or Defective Orders section for assistance.
Delivery Charges
Since we do not accept returns for food items, there are no return delivery costs. Delivery charges are non-refundable unless the order received is damaged, incorrect, or defective.
Your Rights
You have the right to request an export of the personal data we hold about you or to request the deletion of your personal data, subject to certain exceptions. Please refer to our Privacy Policy for further details.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us:
Serginos Fast Food
Address: MXJQ+G8G, Fidippidou, Kato Polemidia 4151
Phone: +35725 952952
Website: serginosfastfood.com
Note: This Return and Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically for any updates.
Last updated: February 12, 2025
